Return & Refund Policy

Within 30 days of your purchase, you can easily return it for a refund if you're not entirely happy. You can use the guidelines below to file a return request on your order page. We'll try our hardest to comply with your request. First and foremost, please make sure to contact us by email at [email protected].

Return & Exchange Conditions

• Returns must be made in their original packaging.
• IUnauthorized returns of goods will not be allowed.
• Items must be returned within 30 days after you receive them.
• Every item must be undamaged or unopened, tagged, and in its original packing, in the exact state that it was when you received it. The purchase receipt or other proof of purchase is also required.
• Customers are required to utilize a delivery method that offers tracking information when returning or exchanging objects.

Non-returnable items:

Sadly, we are unable to accept returns for items that are on sale or for customer-caused damage or loss to the product.

Exchanges

Returning the item you have is the quickest approach to make sure you get what you want. Once the return is accepted, you can buy the new item separately.

Refunds

Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.

If you are approved, your refund will be processed and a credit will be automatically applied to your Paypal payment method within a 2-3 day period.

Costs

• If you are returning something internationally, your refund will be less the return fee. You will need to file a dispute with the carrier if your things are lost in transit. If you want to return items to us via your own method, refunds will only be handled after they have reached our warehouse. Orders that surpass the customs barrier may subject you to importation and custom tax charges.

Policies

Unauthorized returns of goods won't be allowed.

After you receive an item, it must be returned within 30 days. Every item needs to be in its original packaging, undamaged, unworn, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required. Customers are required to utilize a shipping method that offers tracking information when returning or exchanging merchandise.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

General Return Process

• Start the process of coming back: Email us at [email protected] Kindly. Send images or videos of the products, together with your order number. In a maximum of three business days, our customer service representatives will ascertain whether your return request is eligible.
• Return the item: If your return is approved, we will provide you with the return address and shipping instructions. Please take note: Unauthorized returns of goods will not be accepted. Although we won't be held accountable for lost returns or exchanges, we advise you to send your return or exchange using a shipping method that includes a signature and tracking information.
• Return or exchange: Upon receipt of your return or exchange, we will examine the item within three to five business days and offer a refund or replacement for the exchange.

Contact our customer support staff if you have any queries regarding our return policy or procedures. We'll be pleased to offer guidance and assistance to you.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	WTANG TRADECO.，LIMITED
Company Address:	Room 08, 14th Floor, Weida Commercial Building, 1A-1L, Tung Choi Street, Mongkok, Kowloon, Hong Kong (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help